Returns Policy

Our standard returns policy is 30 days. Our returns policy has been extended for Christmas gifting, so for purchases made from 25th October, you have until 10th January to return unworn items to us.

Due to tier 4 restrictions currently in place, we are unable to accept returns in-store at this time. If this means you are unable to return your items within the usual timeframes, we’ll happily accept your return when we re-open.


We hope you’ll love your diamond, jewellery or watch from Lyons. However, if it isn’t 100% right, we’ll be more than happy to give you a full refund or an exchange within 30 days.

To do this, you’ll need to go to either our Croydon or Milton Keynes store, with the item in its original packaging and accompanied by the receipt or proof of purchase.


Please note we’re unable to offer exchanges or refunds on:

  • Personalised and bespoke items
  • Special orders
  • Gift Cards

Please don't hesitate to contact us if you have any questions about our returns policy.


We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at any one of our Lyons stores. These rights are additional to and do not detract from your statutory rights.