Returns Policy

We hope you’ll love your diamond, jewellery or watch from Lyons. However, if it isn’t 100% right, we’ll be more than happy to give you a full refund or an exchange within 30 days.

To do this, you’ll need to go to our Croydon store, with the item in its original packaging and accompanied by the receipt or proof of purchase.

This excludes Rolex items. We will be happy to exchange or refund your Rolex purchase if returned within 7 days, providing it is returned unworn, in its original condition and with a valid receipt.

Exceptions

Please note we’re unable to offer exchanges or refunds on:

• Personalised and bespoke items
• Special orders
• Gift Cards

Please don't hesitate to contact us if you have any questions about our returns policy.

Guarantee

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at our Lyons store. These rights are additional to and do not detract from your statutory rights.