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Jewellery & Watch Care Guide

We know how much you’ll treasure your beautiful diamonds, jewellery and watches and we know you’ll want to ensure they stay as beautiful as the first day you fell in love with them.

We’re always here to help instore with jewellery cleaning, but here are some simple tips to follow at home to help keep your jewellery sparkling.

How To Care For Your Jewellery

Jewellery is so meaningful and sentimental, so it’s important to make sure you take good care of the pieces in your jewellery box. We advise following these steps at home to look after your jewellery:

  1. Always remove your jewellery when applying beauty products like make-up, perfume and hairspray.
  2. Remove your jewellery when exercising or taking part in an activity that could knock it.
  3. Take off your jewellery before sleeping, showering or swimming.
  4. Store your jewellery in a jewellery box to avoid scratching against each other.
  5. Keep chains fastened when stored away to stop tangling.

We recommend that you have your jewellery professionally cleaned instore once a year with one of our friendly experts. In between visits, we would recommend wiping your jewellery gently with a soft clean cloth to help keep its shine.

How To Look After Diamonds & Gemstones

Diamonds and gemstones are rare, precious stones that should be looked after carefully. If you feel you need to have your diamond or gemstone jewellery cleaned, we’d always recommend visiting us instore where we can help to ensure its sparkles beautifully.

How To Care For Your Watch

Beneath every watch face is so much detail, intricacy and craftsmanship, so it’s important to look after your timepiece carefully.

There are times when you may need your watch to be professionally serviced or cleaned, but at home you can use a soft clean cloth to wipe your watch’s case and strap to keep it looking clean.

Water Resistance

Watches designed for water activities should always have the crown pushed down or screwed in tightly before being exposed to water. Use this table below to see how you can use your watch in water.

  1. 3 ATM / 30m: Splash proof and waterproof in small amounts of water.
  2. 5 ATM / 50m: Can be submerged in water. Suitable for shallow swimming.
  3. 10 ATM / 100m: Suitable for swimming, snorkelling and water sports.
  4. 20 ATM / 200m: Ideal for scuba diving.
  5. 30 ATM / 300m and over: Professional and deep-sea diving.

How To Look After your Mechanical Watch

Manual (Hand-Winding) Mechanical

A manual mechanical movement is the oldest type of watch movement made, dating back to the 16th century, and requires daily winding in order to work. Here’s how:

  1. Remove your watch from your wrist before winding.
  2. Always wind your watch fully at the same time each day, being careful not to force the crown.
  3. It should be wound until you feel tension or tightness on the crown.
  4. Stop winding as soon as you feel resistance, as forcing the crown can damage the mechanisms.

Automatic (Self-Winding) Mechanical

An automatic mechanical movement was first introduced during the beginning of the 20th century. As the name suggests, it winds itself while worn on the wrist, so it doesn’t need daily hand-winding.

Your automatic watch should be worn daily for the best performance.

Servicing Your Watch

Maintenance Service

We recommend you have a maintenance service on your watch every 18 to 24 months, although this will depend on the brand, the watch model and your own personal use. Refer to your specific user guide to double check what timings you should be adhering to. This will help ensure its water resistance and accurate performance of the movement. This service usually includes:

  1. Rating/ regulation check
  2. Replacing the crown, gaskets and battery for quartz movements
  3. Water resistance control
  4. Cleaning of the case and bracelet
  5. Overall quality control check

Complete Overhaul

A complete overhaul service on your watch is recommended every four to five years, although again this will depend on the brand and your own personal use. This service usually includes:

  1. Dismantling the movement and cleaning, oiling, regulating, reassembling all of the parts and checking all of the functions
  2. Repairing or replacing any worn movement parts
  3. Replacing the crown, gaskets and battery for quartz movements
  4. Water resistance control
  5. Cleaning of the case and bracelet
  6. Final quality control