Retail Sales Consultant - Lyons, Croydon

Hours | 40 hours per week, permanent contract
Salary | £23,320 - £26,320 (depending on experience) plus bonusses and benefits.

As Sales Consultants at Lyons, we’re here to build long-term relationships with our clients, based on trust, integrity and care, and to passionately sell exceptionally fine jewellery, breath taking diamonds and the world’s finest watch brands.

To create moments that will last a lifetime. For every client, every time.

Every single day holds the promise of a moment you’ll never forget.

The awards we’ve been given as an employer speak volumes about what it’s like to work here. They include the No. 6 position in the 100 Best Companies to Work For list and Retail’s Best Company to Work For, both in 2022. Best Companies also awarded us with their 3 star accreditation for the 17th year running, which reflects 'world class' levels of workplace engagement

Main Responsibilities

It means knowing how to encourage love and appreciation for our products. So it means knowing each one of them and what makes it special.

It means knowing how to display and present those products in a way that lights up client’s eyes as they pass our windows and once they’re in store too.

It also means listening to clients to understand their needs and price ranges, too. How much they would like to spend for something really special. And how you can help them find that.

And it means seeing client’s eyes light up when we help them find the perfect item. Gifts for friends, family and loved ones. People treating themselves to something special. Engagements, weddings, birthdays and Christmases.

Make no mistake, there's a lot to learn. About the products, the people and our culture. After all we’re jewellers, not cashiers.

And be prepared for accountability. Truth is, you’re going to have to work hard if you want to keep up. But, believe us, you’ll want to keep up.

We’re realistic about people’s goals. That’s why our sales targets are always based on the last year’s achievements. We let you know how well you’re doing so you can grow your skills and help grow the business. And so we can reward you properly when you do even better.

The Ideal Candidate

As for you, well, your passion for the client experience is only equalled by your down-to-earth approach. And you’ll love working with colleagues who share the same values and commitment to amazing service as you.

You’re the kind of person who knows the value of listening to clients. Who’s open and honest with them. Who likes to turn the everyday into the extraordinary.

Maybe you’ll have some merchandising experience to enhance your ability to create the extraordinary. We’ll train you if not, but one thing’s for sure… you’ll certainly have a great eye for detail and what good looks like.

And you not only have a brilliant instinct, but also an understanding that you’re going to have to put plenty in to get out what you want. That’s what makes you truly unique.

About the Company

Owned by Beaverbrooks the Jewellers, Lyons is part of a 100-year heritage renowned for outstanding client care and unrivalled expertise in diamonds, jewellery and luxury watches. We have stores in Croydon and Milton Keynes, both with extensive Rolex showrooms.

We are a family business. And you can tell that when you get here. It feels like family.

From the very smallest details to the big important things. You will feel it in the warm and familiar way we talk to each other and you’ll feel it in the way we engage with the wider community, too.

As a company – we are true to our word. When we say we are going to do something, we go all out to do it. And every individual is truly valued.

Staying true to the family values Beaverbrooks have upheld for over a century, Lyons lives the same core purpose of enriching lives, which simply means making a positive difference to the world we live in. Our clients, our colleagues and our communities.

We pride ourselves on the work we do for local communities. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £20 million to over 1000 different charities.